Shipping & Payments
Terms and conditions
Dear customer, due to the characteristics of human hair bundles, human hair wig, braids hair.
Please read this information carefully, which contains important information about your return and exchange.
Note: Below we represent Goldenrulehair.com
As a company specializing in human hair and braids hair products. We are committed to providing quality services to make our customers more satisfied. We provide high-quality products and timely services.
If you have any questions, you can contacts us at Email: firstname.lastname@example.org at any time.
We believe that our products will give you a wonderful shopping experience.
Due to the human hair product, the hairs are all from a single donor, so we cannot guarantee the color or texture of the hair. The color and texture of the product you receive may be slightly different from the pictures displayed on our website. This is unavoidable for all human hair products. Please be aware.
Human hair smells
Before all of the products leave our warehouse, we will sort and package each product and carefully inspect it.Human hair wigs and bundles, extensions, will be treated and styled during production, so the real human hair wig you receive will smell like shampoo. Please be aware.
Since real human hair products come from different donors, no two hairs have the same head. When we shooting products, we also randomly select products in our warehouse for shooting. The pictures mainly show you the weight, length, gloss, production process, and grade of our products. Therefore, the products you receive may not be the same as the pictures displayed on our website. This is determined by the characteristics of human hair products. Please be aware.
Our real human hair is natural color, close to 1B. Human hair products can be dyed. If you do not have professional hair dyeing skills, please consult your hairstylist. We also provide hair treated by professional hair dyers in our factory. You can choose from our website.
We will not refund any dissatisfaction with color and texture. Please note
We support Paypal payment, you can use Paypal or credit card for payment.
Only after the payment is successful, we will arrange the order.
We have no way to reserve products.
Please fill in your name and address accurately when making payment.
we do not accept P.O.BOX as address. (This is because the DHL/FedEx cannot be delivered. If you leave a P.O.BOX address, the product will not be shipped.)
When you pay the order, the system will remind you whether the delivery address is consistent with the billing address. If it is not the same, please fill in the correct delivery address. Incorrect address may delay your shipment or cause the goods to be undeliverable.
Order processing，Shipping time
Our service working hours are Monday to Friday, from 9:00 am to 5:00 pm （UTC+8）. Closed on holidays, orders and customer service will be delayed. After you place an order, we will generally send the product within 2 working days, and you will receive shipping information (except for customized products).
After the package is dispatched, the products generally take 7 working days to arrive at your hands ( DHL/FedEx will be delayed due to holidays and special circumstances). We cannot control the shipping operation, please understand.
Therefore, please reserve enough time for your hair products so that the products can reach your hands in advance.
About canceling orders
Generally, we do not provide cancellation of orders after payment is completed. If you have special requirements, please contact us at Email: email@example.com.
IN stock & Sold out
Normally in-stock products can be purchased, but you will not be able to purchase products that have been sold out.
If you particularly like a product that has been sold out, you can contact us at Email: firstname.lastname@example.org. After we replenish the stock, we will notify you by email.
Within 7 days after you receive your product, you can apply to replace the product:
- If it is our product's problem (such as wrong color, wrong size, and wrong type or delivery error), we will provide you with free replacement service, please contact our customer service staff, Email: email@example.com .we will reply as soon as we see your email then reply to you and provide you with the return address.
- You can return the product according to the return address, we will pay the return fee, but the product you return must be as same as you received it, including but not limited to (bundles have not been opened, the wig has not been tried, lace has not cut) The gifts included in the package must be sent back together.
- After you get the return address from us, you can complete the product based on the address, and it is best to choose a carrier that can query shipping information. Then send the shipping number to our customer service staff.
- After we receive your return package, we will check whether the goods are correct and complete. After confirmation, we will deliver new products to you according to your requirements, and the new products will generally be shipped within 2-3 working days after we receive the goods.
5. We will replace you with products of the same value.
- After we send out new products, we will notify you of the new shipment number by mail, and you can track your shipment information.
Upgraded 30 Days Return Service
100% No limited to return
Fast return for any reasons
Keep return items in original condition
30 Days No Reason Return Available For Unused Items
Our products are inspected before they are sent out. We try our best to ensure the quality of the products, but if the products you receive have quality problems, please do not use the products, and please contact us at Email: firstname.lastname@example.org to our customer service as soon as possible. The email needs to reflect your order number, description, and pictures of product quality problems. Our customer service will promptly verify the product problem after receiving the email.
After we confirm that the product has a quality problem, we will send you a return address, and you can send the product back to our return address. Please select a carrier provider that can track shipment information. And inform us of the shipment order number by mail. Thank you for your cooperation
After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or missing refund (if applicable)
If you have not received a refund, please check your bank account and Paypal again.
Then contact your credit card company, it may take some time to officially release the refund.
Next, please contact your bank. Refunds usually take some processing time.
If you have completed all of the above actions but still haven’t received a refund, please contact our customer service staff, Email: email@example.com
Delivery and delay of transportation
- Please provide a real and valid address, not a P.O.BOX address
- All express delivery needs to be signed to confirm receipt
- After you complete the order, we will send out the package for you within 2-3 working days
- Generally, UPS / FedEx are within 7 working days (but this does not include holidays, bad weather, natural disasters, delays from UPS and FedEx )
- We will not accept returns for products whose packages are delayed by UPS / FedEx
- Please reserve a certain time for the delivery of your products, to avoid the delay of shipping causing the goods to not arrive in your hands-on time
Depending on your residence, the arrival time of the exchanged products may vary.
- If you need other relevant information, please contact us at Email:firstname.lastname@example.org.
The delivery address
- Please ensure that the delivery address is correct
- If you request to change the delivery address after we ship the goods, we will contact the DHL/ FedEx to change it, and they will charge you additional fees
- If you refuse to pay the fee, the product will be sent to the address when you placed the order. If you refuse to accept the wrong address, we will not issue a refund
Loss of package
- If you find that the package is lost when tracking the shipment number, please contact us immediately: Email:email@example.com.Our customer service staff will immediately contact UPS, FEDEX staff will inquire and investigate.
- The investigation process may take a week. Once the product is confirmed to be lost, we will resend the new product for you.
We will not refund and resend the products that the logistics company shows have been delivered